Frequently Asked Questions
Customer Support
If you don't see an answer to your question below please contact us at: info@rev-pile.com
How long will it take for my order to ship?
Currently most orders take 3-5 business days to process before shipping. Orders containing custom parts such as machine specific mounts, adaptors or drive tools may take longer. If we expect order processing will be more than 5 days, we will notify you by email.
How long will it take for my order to get to me?
Most ground shipments average 3-5 business days. Deliveries to rural towns may take slightly longer.
How do I track my order?
When your order ships, you will receive a notification by email with a tracking number. If you feel you have been waiting too long, please check your spam or junk folder in your email to ensure it didn't get sorted into there.
Can you ship to rural addresses?
Truck Freight: Most freight can only be shipped to a city or town address. A commercial address is preferred for most deliveries as delivery trucks may not be able to accommodate some residential deliveries. If you do not think delivery to your address will be easy, please arrange for your shipment to be delivered to a local business. Having a forklift or other means of unloading heavy attachments is necessary. If we can not deliver to your address, we will contact you to arrange delivery to a local shipping terminal for pickup.
UPS / Purolator / FedEx: Please ensure you are in a regular service area. Some rural areas are not covered. You may have a local depot, if so please use this address for delivery.
What is your return policy?
If within seven (7) days from receipt of your purchase you experience technical problems contact our customer service and support team. We will do our best to help you resolve the issue and if at the end of our attempts your attachment is still not working as it should, we will arrange for a refund of the original product purchase value. Freight costs are not included. Monies are not refunded until the product is returned and assessed to be in good working condition in line with the claim. The product must be returned, freight pre-paid within 7 days of acceptance of your claim. Goods will not be accepted back at our warehouse without a written Return Authorization form attached to the goods being returned.
*Custom items such as machine mounts, drive tools & adaptors are final sale and cannot be returned
My order arrived with damage or missing parts, what should I do?
Contact our customer service and support team by email immediately. Take photos if possible to document any shipping damage and send them to us along with your order number. We will take a look and help with a solution.
Do you ship internationally?
We currently ship to Canada and the United States. If you are looking to have items shipped to any other country, please contact customer service by email for special arrangements.
What do I do if I have a problem with my product that I think should be covered under the manufacturer warranty?
If you experience a problem that requires manufacturer warranty support, please email our customer service team. We will provide you with a warranty claim form and once completed we will submit the warranty claim on your behalf to the manufacturer. If your claim is approved, you may be responsible for shipping costs on any parts required for repair.
How can I purchase replacement parts for my equipment that are not listed on your website?
Common wear parts are listed on our website for most equipment, but if you are in need of any other parts, please contact customer support by email and we would be happy to provide manufacturer parts diagrams and get you pricing for any OEM parts required.
