Shipping
How long will it take for my order to ship?
Most in stock items ship next business day. Orders containing custom parts such as machine specific mounts, adaptors or drive tools may take longer. If we expect order processing will be more than 5 days, we will notify you by email.
How long will it take for my order to get to me?
Most ground shipments average 3-5 business days. Deliveries to rural towns may take slightly longer. If you need faster delivery, please select expedited service on checkout or call us direct so we can find suitable shipping options.
How do I track my order?
When your order ships, you will receive a notification by email with a tracking number. If you feel you have been waiting too long, please check your spam or junk folder in your email to ensure it didn't get sorted into there.
Can you ship to rural addresses?
Truck Freight:
Most freight can only be shipped to a city or town address. A commercial address is preferred for most deliveries as delivery trucks may not be able to accommodate some residential deliveries. If you are in a rural area, please arrange for your shipment to be delivered to a local business. Having a forklift or other means of unloading heavy attachments is necessary. If we can not deliver to your address, we will contact you to arrange delivery to a local shipping terminal for pickup.
UPS / Purolator / FedEx:
Please ensure you are in a regular service area. Some rural areas are not covered. You may have a local depot, if so please use this address for delivery.
Do you ship internationally?
We currently ship to Canada and the United States. If you are looking to have items shipped to any other country, please contact customer service by email for special arrangements.
My order arrived with damage or missing parts, what should I do?
Contact our customer service and support team by email immediately. Take photos if possible to document any shipping damage and send them to us along with your order number. We will take a look and help with a solution.
